Dental Administrative Assistant
Responsibilities
The Dental Administrative Assistant will maintain and organize all administrative functions in the front office, including reception tasks – receiving and distributing office mail and email, answering the office phone and distributing calls or messages accordingly, communicating patients' arrival promptly, managing administrative records among other duties. The Dental Administrative Assistant will also work with administrative scheduling, including maintaining office records, documenting patient dental treatments and transactions, following office procedures for patient referrals and scheduling of office appointments. Other duties include maintaining office accounts receivable information, making financial arrangements with patients before treatments and ordering office and administrative supplies.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position. Approx. 32 hours per week. Days and hours of work are Monday through Thursday, 7:45 a.m. to 5 p.m.
REQUIRED EDUCATION AND EXPERIENCE
* College Degree Preferred or High school diploma required along with equivalent work experience.
* Experience in dental or healthcare field preferred.
BENEFITS
A comprehensive benefits package is offered, which includes: competitive salary commensurate of your experience, Paid Time Off and 401K after probational period. At Will Employer. We are a private, doctor owned practice that has been serving our community for over 10 years. With happy, loyal, long-term doctor, staff, and patients. In joining our practice, your role would be as followed but not limited to:
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPETENCIES AND JOB REQUIREMENTS:
The Dental Administrative Assistant will maintain and organize all administrative functions in the front office, including reception tasks – receiving and distributing office mail and email, answering the office phone and distributing calls or messages accordingly, communicating patients' arrival promptly, managing administrative records among other duties. The Dental Administrative Assistant will also work with administrative scheduling, including maintaining office records, documenting patient dental treatments and transactions, following office procedures for patient referrals and scheduling of office appointments. Other duties include maintaining office accounts receivable information, making financial arrangements with patients before treatments and ordering office and administrative supplies.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position. Approx. 32 hours per week. Days and hours of work are Monday through Thursday, 7:45 a.m. to 5 p.m.
REQUIRED EDUCATION AND EXPERIENCE
* College Degree Preferred or High school diploma required along with equivalent work experience.
* Experience in dental or healthcare field preferred.
BENEFITS
A comprehensive benefits package is offered, which includes: competitive salary commensurate of your experience, Paid Time Off and 401K after probational period. At Will Employer. We are a private, doctor owned practice that has been serving our community for over 10 years. With happy, loyal, long-term doctor, staff, and patients. In joining our practice, your role would be as followed but not limited to:
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Performing effective patient scheduling, over-the-counter (OTC) collections and other receivables, referral process, and miscellaneous operational duties.
- Effective patient treatment planning and maintaining a high treatment case acceptance rate aimed at maximizing patient customer service while achieving strong productivity.
- Promotes new patient growth by participating and following guidelines of public relations, marketing and promotional programs.
- Helps participate in the development of the office team and new employees under the direction of the Office Manager to provide best in class patient care.
- Actively and professionally participates in the growth of the office and their performance development by adhering to feedback and direction given by management including but not limited to performance feedback, appraisals, and corrective actions.
- Communicates with office teams regularly to ensure they have the information, tools, and support needed to perform their jobs effectively and successfully.
- Maintains excellent patient satisfaction scores by providing outstanding customer service and supporting the clinical staff in maintaining and exceeding standard of care.
- Completes administrative tasks, such, bank deposits, revenue posting, accounts receivable reports and invoice processing correctly and within deadline (as directed by management)
- Maintains patient data to include required regulatory chart documents, personal information, treatment consultation documentation, account history transactions and electronic Dentrix data.
- Performs appropriate payment and insurance processes. Maintains facilities and equipment cleanliness and safety and reports and/or corrects hazards when necessary in compliance with all state and federal regulations, including OSHA.
- Ensures flawless execution of operational standards, including compliance with established company policies, procedures, and government regulations.
- Responding and resolving patient grievances, complaints, and inquiries and seeks assistance when necessary. Escalating to management when needed.
- Continually works towards building and sustaining a collaborative, professional, and positive work environment with Doctor and other team members.
- Performs other duties as assigned.
COMPETENCIES AND JOB REQUIREMENTS:
- Experience in a dental practice (Preferred)
- Advanced proficiency with Microsoft Office, and Eaglesoft (Preferred)
- Possesses a track record for providing outstanding customer service; Is capable of addressing and mitigating needs and concerns of patients.
- Proven history of achieving results; Sets goals and actively rallies others to achieve them.
- Is a clear and persuasive communicator to staff and Doctors in positive or negative situations, both verbally and in writing.
- Demonstrates ability to actively listen to staff, Doctors, and patients and deliver on their needs.
- Continually works to improve skills, processes, and service.
- Demonstrates ability to hold self accountable by meeting expectations and actively working towards goals.
- Demonstrates competency of billing and treatment case presentation.
- Demonstrates competency and knowledges of insurance plans and dental terminology.
